top of page

Store Policy

Customer Care

​

Our candles are sold as a decorative candle and are made for decorative purposes however if you are intending to light your candle please be aware that due to the size, shape and nature of soy candles, the burn time might be less than expected. If you choose to add fragrance oil to your candle, the wick + the oil will make the candle burn a lot faster than if it was unscented. Due to the candles not being in a container the wax will melt down the sides and will cause spills, so place your candle on a heat proof plate with borders and

DO NOT leave a burning candle unattended.

DO NOT burn candles near anything that can catch fire.

DO NOT place candles in draughty areas.

DO NOT ingest.

KEEP OUT of reach of children and pets.

Store candles in a cool, dry place and out of direct sunlight.

Leave at least 10 cm between burning candles.

Trim wick to 0.5 cm before lightning your candle and do not burn a candle more than 4 hours.

*All candles are CLP Compliant*

 

Vegan Friendly, Cruelty Free and Sustainable.

Our packaging is recyclable.

Privacy & Safety

​PRIVACY POLICY FOR CRAFTED GIFTS ATELIER

Crafted Gifts Atelier, accessible from www.craftedgiftsatelier.co.uk, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Crafted Gifts Atelier and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Crafted Gifts Atelier. This policy is not applicable to any information collected offline or via channels other than this website.

CONSENT

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

INFORMATION WE COLLECT

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

HOW WE USE YOUR INFORMATION

We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalise, and expand our website
- Understand and analyse how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other   information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud

LOG FILES

Crafted Gifts Atelier follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

COOKIES AND WEB BEACONS

Like any other website, Crafted Gifts Atelier uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

ADVERTISING PARTNERS PRIVACY POLICIES

You may consult this list to find the Privacy Policy for each of the advertising partners of Crafted Gifts Atelier.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Crafted Gifts Atelier, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Crafted Gifts Atelier has no access to or control over these cookies that are used by third-party advertisers.

THIRD PARTY PRIVACY POLICIES

Crafted Gifts Atelier's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

CCPA PRIVACY RIGHTS (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. 

If you would like to exercise any of these rights, please contact us.

GDPR DATA PROTECTION RIGHTS

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

CHILDREN'S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Crafted Gifts Atelier does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Wholesale Inquiries

WHOLESALE

If you are interested in placing a big order for an event (wedding, baby shower, party favours, corporate gifts, etc.), please inform us of the designs and quantities that you are interested in, and we will be able to provide you with a pricing that is discounted due to the quantity of the order. For the purpose of giving as presents, each candle will be presented in its own distinctive gift box. In addition to that, we will include aftercare tips for your guests.

​

STOCKISTS
Send us an email with the information requested below*, and we will get back to you with a copy of our wholesale guide if you are interested in selling our products at your retail establishment.
* the name of the company, its location, contact details and the products that interest you.

cga.uk@yahoo.com

Payment Methods

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments

bottom of page